Refund Policy

Refund Policy

Thank you for shopping with ChargeMax. Please read this Refund Policy carefully before placing your order.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. We may not be able to accept returns for items that have been used, damaged after delivery, or returned without original packaging.

To request a return, please contact us through the Contact page on this website and include your order number and the reason for your request. If your return is approved, we will provide further instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and, if possible, clear photos showing the issue. We will review the matter and work with you toward an appropriate resolution.

Refunds

Once your returned item is received and inspected, we will notify you of the outcome of your refund request. If approved, your refund will be processed to your original payment method. Please note that it may take additional time for your bank or payment provider to post the refund to your account.

Non-Returnable Situations

We may refuse returns or refunds in situations including, but not limited to, the following:
Items returned after the 30-day return window
Items that show signs of use, misuse, damage, or unauthorized modification
Items returned without original packaging
Items damaged due to improper handling after delivery

Shipping Costs

Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

Return shipping costs are the customer's responsibility unless otherwise stated.

Incorrect Address or Failed Delivery

Please make sure your shipping information is entered correctly at checkout. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will apply from the time they are posted on this website.

Contact

If you have any questions about this Refund Policy, please contact us through the Contact page on this website.